A quality system in line with ISO /IEC 17025: 1999 has been established, implemented and maintained in the laboratory. The quality policy of the laboratory and also its objectives has been documented. The quality policy has been communicated to all personnel in the organisation.

The structure of documentation in the laboratory has been defined. The reference to all procedure and other documents has been included in its quality system manual.

The roles and responsibilities of the Technical Manager, Lab Manager, Technical Staff and Quality Manager have been defined.

The organisation is taking up their activities under cover of Total Transformer Care. However, the laboratory is entirely a separate set up, and is headed by an Independent Technical Manager reporting directly to the Managing Director. The Technical Manager is not involved in any activities other than activities of testing Laboratory.

Adequate Managerial and Technical manpower is available in the laboratory.

A confidentiality policy has been laid down and has been communicated to all concerned. All employees have been prohibited from taking any information related to clients, whether in the form of paper or electronic backup outside the laboratory, except transfer to the Head Office, where the electronic backup is sent in a sealed cover.

Customer Satisfaction is accorded highest importance in the laboratory.

The opinions and interpretations are invariably provided, wherever necessary.

A Feedback is enclosed with the reports randomly to understand the client’s perception of our services. The feedback provided by customers is used as a means of improving the quality system and the client services.